Contact information

Get in Touch with the Lab

Have a question about our handmade collections, need help with sizing, or just want to talk about Gyaru culture? Our team is here to help you shine.

  • Customer Support Email: support@gyarulab.com
  • Response Time: We strive to respond to all inquiries within 24-48 hours (Monday - Friday, 9:00 AM - 6:00 PM GMT+8).
  • Handmade Order Inquiries: If you are checking on the status of a handmade item (e.g., press-on nails), please kindly remember our 7-14 day crafting window before shipment.

Social Media

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Mailing Address

For returns or official correspondence, please contact us via email first to receive the correct regional warehouse instructions. Note: We do not accept unauthorized returns sent to our logistics sorting centers.

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